Shipping policy

PUCK Pouches

Refund Policy

Effective Date: January 23, 2026
Website: puckpouches.com | Contact: puckpouches@gmail.com

At PUCK Pouches ("PUCK," "we," "us"), we take pride in delivering a premium product experience. Because our products are nicotine pouches and are subject to health, safety, and regulatory considerations, all sales are final.

All Sales Are Final
All purchases made through puckpouches.com are final sale. We do not accept returns, exchanges, or

refunds for nicotine pouch products once an order has been placed.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, we will make it right. Please

To request help, email puckpouches@gmail.com and include: • Your order number
• A brief description of the issue
• Clear photos of the item(s), packaging, and the shipping label

If approved, we may provide a replacement or another appropriate resolution at our discretion (for example, if an identical replacement is not available).

Shipping Issues and Lost Packages

Once an order is shipped, delivery timelines are controlled by the carrier. If tracking shows your package as delivered but you cannot locate it, please check your delivery area and with others at the address, then contact the carrier for additional details.

If tracking indicates a package is lost in transit, contact us and we will assist with next steps. Any resolution may depend on carrier investigation outcomes.

Order Changes and Cancellations

We process orders quickly. If you need to update your shipping address or cancel an order, contact us immediately after placing it. Once an order has been processed or shipped, it cannot be changed or canceled.

Policy Updates

PUCK reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

PUCK Pouches • Refund Policy • Page 1 puckpouches.com